PraxysEHSHuman factors incident analysis

Cancellation and Refunds

Effective date: November 1, 2026

The short version. The full terms are in our Terms of Service.

Try it first

Every company gets one 30-day free trial on one site, whether it signs up itself or through a Safety Partner, with no payment details needed. You're never charged during the trial. If you choose a plan before your trial ends, your first charge or invoice comes when the trial would have ended.

Plans renew yearly

Plans are billed once a year, in advance, and renew automatically on the same date each year unless cancelled.

Cancel anytime

An administrator can cancel from Plan and billing in PraxysEHS. Cancelling stops the next renewal. Your plan keeps working until the end of the year you've already paid for.

Refunds

Because every plan starts with a free trial, payments are non-refundable, including for unused time. We'll give a refund where the law requires one. If something has gone wrong, contact us at support@praxysehs.com and we'll look at it.

Changing sites

  • Adding a site during the year charges or invoices the added cost for the rest of that year.
  • Removing a site doesn't refund or credit any part of that year. The lower number of sites is billed from your next renewal, and you keep full access to that site's records.
  • Adding a site back before your renewal isn't charged again, up to the number of sites you've already paid for that year.

Add-ons

  • Adding an add-on during the year, such as OSHA recordkeeping or Committee Room, charges or invoices it for the rest of that year.
  • Removing an add-on keeps it working until the end of the year you've already paid for. Then it ends and isn't charged at your renewal. Nothing is refunded or credited.

If a Safety Partner pays for your plan

  • Your Safety Partner is billed, at the same prices you'd pay.
  • Your administrators can take over billing at any time, at the same prices. If your Safety Partner has already paid for the current year, your own plan starts charging when that year ends.
  • If you take over billing, or you or your Safety Partner end your relationship, the plan it paid for keeps working until the end of that year. That time isn't refunded to you or to your Safety Partner.

After a plan ends

Your records don't disappear. For 12 months after a plan ends, everyone on your team can still sign in, read every case and download its reports, and administrators can still download complete packages. Choosing a plan again at any point during that time restores full access. After 12 months without a plan, the data is deleted. The date shows in PraxysEHS at least 60 days before. Nothing is deleted while a case is on legal hold.

Questions

PraxysEHS LLC · support@praxysehs.com